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QUALITY, CUSTOMER CARE & SERVICES

Catalog Training Specialist

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 335M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

One of Back Market key differentiators is the UX we provide to the customers. It comes with a light and nice design, a clear explanation of what a refurbished product is, and a super clean catalog.

As a key member of the Catalog Team, you will be the guardian of our Catalog Quality standards, to offer our users the most relevant product information to purchase confidently on Back Market.

YOUR MISSION (IF YOU ACCEPT IT): 🥇

  • External stakeholders training:
  • Develop, maintain and implement  new product validation processes that meet our catalog quality expectations
  • Train and support stakeholders to address blockers and accelerate our validation velocity
  • Build a performance based training program to leverage our stakeholder’s skills and meet our catalog quality score targets
  • Define KPIs to monitor results and efficiency of the training program
  • Internal stakeholders training:
  • Be the internal spokesperson for the Catalog Team
  • Organize and animate internal training sessions 
  • Ensure that our Account Managers are properly trained and updated on our processes
  • Create and maintain internal documentation detailing the Catalog Team activities
  • Merchants training:
  • Build a global Catalog Training program dedicated to Merchants
  • Create online tutos and animate webinars 
  • Create and maintain external documentation dedicated to the merchant ( FAQ etc ..)
  • YOU ARE IN THE RIGHT PLACE IF: ⭐

  • You have a master's degree or equivalent
  • You are fluent in English
  • You have 2+ years experience as a trainer, ideally in a fast-paced environment
  • You have excellent communication skills, public speaking is part of your DNA
  • You have experience working with Excel & SQL; Data have no secret or you
  • You thrive in a dynamic, challenging, fast-paced work environment
  • RECRUITMENT PROCESS: 📅

  • Phone Interview with Billy, Talent Acquisition Specialist
  • Technical test and interview with Antoine, Lead Catalog Production
  • Interview with Stéphanie, Lead Catalog
  • Interview with Victor, Head of Merchandising and Catalog
  • Interview with Thibaud, CEO and co-founder
  • WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: Bordeaux, France ()
    • Experience: > 2 years