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CRM App Specialist

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 335M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

As a key member of the Marketing Team, you will participate in the development of the traffic, the notoriety for Back Market and the attraction, conversion and retention of Backers (Back Market customers) in France and in all countries where we are present (USA, United Kingdom, Germany, Japan, Austria, Spain, Italy, Belgium, Netherlands, Greece, Portugal, Ireland and Finland today - other countries coming soon… ! ) 

Reporting to Steven, our Head of CRM, you will be the owner of our CRM App Roadmap

YOUR MISSION IF YOU ACCEPT IT: 🥇

  • Strategy & Execution: Establish and execute the strategy for our mobile channels (push notification, in-app messages) and incorporate it in our overall CRM omni-channel journey. Take full ownership of the mobile work stream and aim to optimize the processes. You also own the roll-out of the lifecycle mobile strategy.
  • Project Management : Work closely with various stakeholders across our product team to create features to increase conversion and retention by providing a business case and KPIs to verify the necessity. You will be the link between the CRM team and the App Team.
  • Data Driven Marketing : Test and ensure the functionality of the CRM features (deeplink, data points, push, in-app ...). Monitor and create reporting of the channel performance for each country to highlight and take measurable decisions.
  • Mentoring & Improving: Mentor all members of the CRM Team on how to leverage and optimize the mobile communication channel. Provide guidance on daily business and support short and long-term projects by coming up with new ideas to further improve the channel.
  • YOU ARE AT THE RIGHT PLACE IF: ⭐

  • You are comfortable working in English
  • You have at least 3-4 years experience of Mobile CRM
  • You understand lifecycle principles, and use your strong project management skills to develop campaigns that help solve customer problems
  • You are creative and have excellent written and verbal communication skills
  • You already used a CRM campaign management tool / ESPs
  • You are able to work independently but also within a team, hands-on approach
  • You are curious about new trends and practices around customer loyalty
  • You have experience in life cycle marketing and mobile communication channels (It's a plus)
  • You have HTML / CSS / Javascript knowledge (It's a plus)
  • RECRUITMENT PROCESS: 📅

  • Phone Interview with Billy, Talent Acquisition Specialist
  • Interview with Steven, Head of CRM
  • Interview with Thomas, VP Marketing & Guillaume, CMO
  • Team Fit Interview with your future colleagues!
  • Interview with Thibaud, CEO and co-founder
  • WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: Bordeaux, France ()
    • Experience: > 3 years