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QUALITY, CUSTOMER CARE & SERVICES

Customer Care Specialist Italy

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()

About

WHO WE ARE...

Founded in November 2014, Back Market is the very first marketplace specialized in refurbished electric and electronic devices. We connect certified professionals who work hard to ensure all electric and electronic devices get a second life with consumers looking for equipment that makes a difference.

E-waste reduction, planned obsolescence battle and circular economy are 3 good reasons to wake up in the morning; we're offering a fantastic career opportunity for a Customer Care Specialist to join our European team (based in Bordeaux). So, if you’ve got a way with Customer Care in challenging environment, an interest in environmentally-friendly initiatives and a genuine desire to build a first-class global marketplace, we'd love to hear from you.

We have a challenging schedule and high business expectations, so you'll need to be able to get up to speed without compromising on attention to detail. For the right person, this is a chance to gain valuable experience in building a star and to join a fast-growing and life-changing company that's shaking up the consumer electronics business.

Job Description

WHAT YOU WILL DO

  • You'll provide our clients with quick and clear information on complex issues through the application of the BackMarket charter
  • You'll carry the customer's voice across Back Market
  • You'll be proactive in improving the customer experience
  • You'll exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.) improve
  • You'll sponsor and develop the skills of our outsourced agents
  • You'll be a key actor in testing new Customer Relationship Solutions
  • You'll participate in transversal projects to support the customer's voice

Preferred Experience

  • Native Italian speaker, you have 2 to 3 years of experience in a similar position and in a similar sector
  • English has no secret for you and you master French or Spanish as well
  • You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
  • You are committed to making our customers happy
  • You like to do concrete things and get your hands dirty
  • You know how to prioritize, take care of details and the pressure doesn't scare you #sweat
  • You are eager to learn and you want to immerse yourself in a very, very fast growing startup
  • You are a fantastic team player, with whom it is cool to work alongside

Recruitment Process

  • Phone interview with Lou, Talent Acquisition Specialist
  • Technical test
  • Interview with Cyril, Team Leader Customer Care Specialists and one of our amazing Customer Care Specialist
  • Interview with Marion, our Head of Care Performance
  • Interview with Raoul, COO and Thibaud, our CEO

Additional Information

  • Contract Type: Full-Time
  • Start Date: 02 November 2020
  • Location: Bordeaux, France ()
  • Education Level: Master's Degree
  • Experience: > 2 years
  • Occasional remote authorized