Customer Care

Customer Care Specialist UK H/F

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()



Founded in November 2014, Back Market is the very first marketplace specialized in refurbished electric and electronic devices. We connect certified professionals who work hard to ensure all electric and electronic devices get a second life with consumers looking for equipment that makes a difference.

E-waste reduction, planned obsolescence battle and circular economy are 3 good reasons to wake up in the morning; we're offering a fantastic career opportunity for a Customer Care Specialist to join our European team (based in Bordeaux). So, if you’ve got a way with Customer Care in challenging environment, an interest in environmentally-friendly initiatives and a genuine desire to build a first-class global marketplace, we'd love to hear from you.

We have a challenging schedule and high business expectations, so you'll need to be able to get up to speed without compromising on attention to detail. For the right person, this is a chance to gain valuable experience in building a star and to join a fast-growing and life-changing company that's shaking up the consumer electronics business.

Job Description


  • Provide our clients with quick and clear information on complex issues through the application of the BackMarket charter
  • Carry the customer's voice while respecting the merchants' stakes
  • Be proactive in improving the customer experience
  • Exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.) improve
  • Sponsor and develop the skills of our outsourced agents
  • Test new Customer Relationship Solutions
  • Participate in transversal projects to support the customer's voice

Preferred Experience


You have 2 to 3 years of experience in a position and in a similar sector
You're able to speak fluently french
You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
You are able to speak fluently German
English is a no brainer for you - you will have to work with english speakers
You are committed to making our customers (and our refurbishers) happy
You like to do concrete things and get your hands dirty
You know how to prioritize, take care of details and the pressure doesn't scare you #sweat
You are eager to learn and you want to immerse yourself in a very, very fast growing startup
You are a fantastic team player, with whom it is cool to work alongside

Recruitment Process


Phone interview with JB, our Recruiter
2 hours test (remote)1 hour interview with Marion, our Head of Care Performance
30-minute interview with Nicolas, our Head of Quality
30-minute interview with Thibaud, our CEO

Type of contract: permanent contract
Start of the contract: ASAP
Location: Bordeaux (exceptional location and layout)
Frequent travel abroad

Additional Information

  • Contract Type: Full-Time
  • Start Date: 02 March 2020
  • Location: Bordeaux, France ()
  • Education Level: Master's Degree
  • Experience: > 2 years
  • Possible partial remote