Customer Care Specialist

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()



Founded in November 2014, Back Market is the very first marketplace specialized in refurbished electric and electronic devices. We connect certified professionals who work hard to ensure all electric and electronic devices get a second life with consumers looking for equipment that makes a difference.

E-waste reduction, planned obsolescence battle and circular economy are 3 good reasons to wake up in the morning; we're offering a fantastic career opportunity for a Customer Champion to join our European team (based in Bordeaux).

So, if you’ve got a way with Customer Relations in challenging environment, an interest in environmentally-friendly initiatives and a genuine desire to build a first-class global marketplace, we'd love to hear from you. We have a challenging schedule and high business expectations, so you'll need to be able to get up to speed without compromising on attention to detail.

For the right person, this is a chance to gain valuable experience in building a star and to join a fast-growing and life-changing company that's shaking up the consumer electronics business.

Job Description

Provide our clients with quick and clear information on complex issues through the application of the BackMarket charter
Carry the customer's voice while respecting the merchants' stakes
Be proactive in improving the customer experience
Exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.) improve
Sponsor and develop the skills of our outsourced agents
Test new Customer Relationship Solutions
Participate in transversal projects to support the customer's voice

Preferred Experience

You have 2 to 3 years of experience in a position and in a similar sector
You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
English is a no brainer for you - you will have to work with english speakers
You are committed to making our customers (and our reconditioners) happy
You like to do concrete things and get your hands dirtyYou know how to prioritize, take care of details and the pressure doesn't scare you #sweat
You are eager to learn and you want to immerse yourself in a very, very fast growing startupYou are a fantastic team player, with whom it is cool to work alongside

Recruitment Process

Phone interview with JB, our Recruiter
2 hours test (remote)
1 hour interview with Marion, our Head of Care Performance
30-minute interview with Nicolas, our Head of Quality
30-minute interview with Thibaud, our CEO

Location: Bordeaux (exceptional location and layout)
Frequent travel abroad

Additional Information

  • Contract Type: Full-Time
  • Start Date: 04 November 2019
  • Location: Bordeaux, France ()
  • Education Level: Bachelor's Degree
  • Experience: > 1 year