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QUALITY, CUSTOMER CARE & SERVICES

Data Analyst (Customer Experience)

  • Contract Type: Full-Time
  • Location: New York, United States ()

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 884M€ already! We have the objective of reaching 1000 Back Makers (or Saboteurs) by the end of 2022! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, Barcelona, New-York, Prague, Berlin and Tokyo). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

As a Data Analyst (Customer Experience), you will be responsible for leading data analysis, insights, and reporting on key metrics to drive and improve business performance and help develop strategic roadmaps that drive results.

This position requires strong analytical skills with experience analyzing data from multiple sources, using various analytics methods. You will distill actionable insights from data sources (e.g., survey, operational, and other internal data sources) to identify insights with the biggest implications to customer care performance. You must have a customer-first focus and a strong ability to craft a story of the data in a way that inspires action.

Your Mission (If You Accept It): 🥇

  • Effectively plan and collaborate with the US and  global teams on data-driven initiatives to solve everyday and complex operational questions and problems
  • Apply quantitative and qualitative expertise to mine data and extract impactful insights that influence projects, and process change
  • Identify and drive scalable solutions for building, dashboards, and models to monitor and improve key performance metrics
  • Establish short and long-term goals that will advance team impact through data and analytics
  • Communicate data-driven results and recommendations clearly to a technical and non-technical audience
  • Partner with all internal teams to manage multiple complex projects and solve problems at scale
  • Preferred Experience:

  • B.A. or B.S. degree with a quantitative focus in Economics, Computer Science, Information Systems, Math, Statistics, or equivalent experience
  • 2+ years of professional experience, with a background in end-to-end project management and/or operations
  • 2+ years experience in using SQL or equivalent
  • Experience with data visualization tools (e.g. Tableau)
  • WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: New York, United States ()
    • Experience: > 2 years