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Director of Engagement

  • Contract Type: Full-Time
  • Location: London, United Kingdom (SW1A 2)

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 434M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague, Berlin and Tokyo). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

YOUR MISSION (IF YOU ACCEPT IT) :🥇

At Back Market, we are very proud of our customers, they are at the heart of everything we do, and we drive ourselves to become a true customer-centric company. As our Engagement Director, you will have the crucial responsibility of our entire Engagement strategy, and be the incarnation of our focus on LTV. 

With great power comes great responsibilities, as we say. The list of your duties is long… but you’ll work hand in hand with Guillaume, our CMO, and Thomas, our VP Marketing to create our best-in-class customer-centric vision. You’ll be also supported by a team of 20 talented Back Makers on the different aspects of your scope. 

In a nutshell, you will be in charge of:

- the CRM: ensuring the CRM strategy and system are acting as an effective sales funnel that drives customer engagement

- the E-Merchandising: creating a state of the art recommandation & personalization machine

- the Catalog: optimizing our catalog structure and design for our customers 

- And last but not least, tailoring and delivering our mobile-first strategy 

YOU ARE IN THE RIGHT PLACE IF: ⭐

  • You have been leading the global strategy of engagement of a high-growth company with a customer-first mindset 
  • You have managed consequent budgets (800M€-1B€) for subscription-based brands.
  • You know everything to know about CRM, merchandising and mobile application strategies 
  • You have an endless passion for innovation and experimentation in the social space.
  • You are driven by data and a tech savvy: you love pulling data & assessing complex information
  • Your are obsessed with customer satisfaction and you've always delivered an amazing experience to your audience
  • You are outgoing and enthusiastic, excited about being an inspiring leader of a rockstar team!
  • English is a no-brainer
  • RECRUITMENT PROCESS: 📅

  • 1 hour call with Thomas, our VP Marketing
  • 1 hour call with Guillaume, our CMO
  • Meeting with the team: Steven, our Lead CRM Manager, and Victor, our Head of e-Merchandising & Catalog
  • Meeting with Vianney, our CCO & Raoul, our COO
  • Meeting with Thibaud, our CEO
  • WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: London, United Kingdom (SW1A 2)