Head of Innovation for Refurbishment H/F

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()



Founded in November 2014, Back Market is the very first marketplace specialized in refurbished electric and electronic devices. We connect certified professionals who work hard to ensure all electric and electronic devices get a second life with consumers looking for equipment that makes a difference.

Job Description

We’re looking for our Head of Innovation for Refurbishment to join our Quality and Innovation team to establish BackMarket as the best technological expert of the refurbishment industry.

Based in our office in Bordeaux, you'll work closely with our Quality team dedicated to making sure our merchant’s quality stays at the highest level. As Head of Hardware, you will embody BackMarket’s technical expertise and take on an ambassadorial role with internal and external stakeholders such as our clients, our merchants, our investors and the press.

*YOUR MISSION (if you accept it): *

Establish BackMarket as a technological expert in the refurbishment industry

  • Launch R&D programs to provide our merchants with the best critical components
  • Advise merchants on the best tools and technical processes to improve their manufacturing processes
  • Create a network of knowledge at disposal of the merchant to reach manufacturing excellence

Strengthen our Quality process

  • Perform regular mystery orders to test quality of new merchants
  • Identify, prioritize and conduct factories visits to audit merchants quality and to gather refurb/tech best practices
  • Provide Champions with insights to help them build tailored follow up action plans to improve merchant’s quality levels especially on product quality rates - technical, esthetic, accessories, etc.
  • Build a catalogue of key components, machines and software with a negotiated price for our merchants

Showcase our technological expertise

  • Design and build a Lab that could host press conferences and investors roadshows to demonstrate our leadership in the refurbishment industry
  • Organize discovery workshops with clients, prospects, citizens to democratize refurbishment and get feedback from customers

Increase Brand Equity

  • Design and build a Lab that could host press conferences and investors
  • Provide customers with an innovative physical touchpoint

Preferred Experience

  • You have a strong experience in the electronic repair and maintenance industry (10+ years)
  • Track record of managing technical people / hardware experts
  • You have a deep knowledge of the best tools and software to deliver the highest level of aesthetic and functional quality for refurbished electronic goods
  • You have a deep passion for technology and are always eager to get knowledge about any kind of new electronic devices
  • You have an industrial thinking mindset that will allow you to help our merchants deploy optimisation plans at scale
  • You are good at diagnosing issues and digging up information by yourself
  • You have an entrepreneurial mindset: you are open-minded, a team player, and have a strong bias towards action
  • Passion for communicating including in public settings
  • You are an enthusiastic person with good communication skills who like to share his/her passion about refurbishment and BackMarket’s mission
  • You can think out of the box to find innovative solutions to help our merchants reach industrial excellence
  • You don't have any problem to communicate in English both orally and in writing as you’ll be working with an international team and some of your merchants might not speak your mother tongue

Additional Information

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()
  • Education Level: Master's Degree
  • Experience: > 10 years