Intern- Project manager

  • Contract Type: Internship
  • Location: Bordeaux, France ()


BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 335M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

Within the Operations team, you will work in the Quality Services business unit. You will integrate the team in charge of Refurbishment Services, which help our merchants and partners repair their products with the right level of quality. More specifically, you will help us develop our RaaS (Refurbishment as a Service) offer. This service aims at helping firms with large stocks of used devices refurbish their products and sell them on Back Market.

Refurbishment as a Service will allow Back Market to:

- Reach its revenue objectives by diversifying available product categories on the marketplace

- Contribute to unlocking new sources of supply (such as telcos, brands, retailers, leasers, insurers, etc.)

- Better control the refurbishment quality of new product categories and improve its technical expertise by working closely with Service Providers

- Better understand used product markets for prioritized product categories in EU and in the US and identify major flows that Back Market can capture

Your Missions (if you choose to accept) : 🥇

  • Work closely with multiple Back Market teams (Global Accounts, Marketing, Brand, PR, Customer Care, Bureau of Technology, etc.) to coordinate the day-to-day operations of the ongoing RaaS projects
  • Continuously monitor operational performance (incl. sales speed, customer satisfaction, defective rate) and define action plans to improve external and internal processes (in collaboration with agent training teams) accordingly
  • Work with our Innovation Lab (Back Market’s technical experts) to control and improve the quality of our repair partners
  • Setting up Knowledge Management for the project team and spreading our best practices to Back Market.
  • Frame new projects to enrich our current RaaS offer: identify new supply opportunities, adapt commercial material, build business cases for new leads in collaboration with partners, etc.
  • Ensure the service adoption by promoting the service internally (notably among account managers)
  • You're in the right place if: ⭐

  • You ideally have a previous experience in consulting or project management
  • You have strong analytical skills. and are comfortable with Excel
  • You have excellent verbal and written communication in English
  • You are a native french speaker or bilingual in french since you will be working with french refurbishers
  • You have strong organizational skills and rigorousness
  • You have the entrepreneurial spirit and love the "start-up" state of mind
  • You are proactive, organized and you have high capacity to federate and work with transversal teams
  • Technical expertise related to hardware (mainly smartphones, laptops and tablets) is a distinct advantage
  • Recruitment Process: 📅

  • Phone Screen with Team Member
  • Case study
  • Hard skills interview with Alexandre, Senior Lead Refurbishment Services
  • Soft Skills interview with Caroline, Head of Quality Services

    Back Market can offer you the opportunity to gain invaluable experience in a scale up environment where everyday you can make a difference. 

    With endless learning and growth opportunities, at the end of your internship you will be autonomous and ready to launch your career. 

    We pride ourselves on having a supportive and open environment to help nurture and develop the skills needed for personal growth. 

    Be prepared to have a lot of fun, we are an international, fast paced, open minded and friendly environment. 

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Internship
    • Location: Bordeaux, France ()