Founded in 2014, BackMarket is the first online marketplace dedicated exclusively to refurbished electronic devices. With 158M€ raised already, we are sabotaging ‘new’ by connecting highly selected certified professionals to consumers who are looking for a more affordable, reliable and ecological alternative to purchasing brand new products.
At Back Market, our Seller Success Managers are pivotal to our marketplace’s success. You will be a key member of our fast-growing and high-performing Seller Success team, and will act as the go-to resource for our valued sellers. You will be able to contribute to the overall business by enabling and supporting the growth and retention of key sellers. In this role, your main priorities center on harmonizing the two most critical areas of seller performance on Back Market: Sales and Quality.
On the Sales side, you will work with your sellers to grow their sales by skilfully identifying opportunities to grow and diversify listings, procure supply, improve pricing strategy, capitalize on product/category trends, etc.
On the Quality side, you will educate and inform your sellers on the relevance and relationship of specific quality metrics to sales performance, develop and execute strategic action plans to tackle areas for improvement, expertly demonstrate the ROI to your sellers with pointed progress updates and recommendations, etc.
These functions work hand-in-hand and interdependently, and the successful Seller Success Manager will locate that synergy for each seller account, will effectively articulate the comprehensive value of both, and will collaborate and consult toward long-term and lasting success on both fronts
YOUR MISSION: Managing a portfolio of assigned seller accounts, and own Sales, Quality, Adoption and Satisfaction KPIs throughout seller journeyGaining and maintaining subject-matter expertise on the refurbished devices industry and players, as well as the specific needs, pain points, and aims of your sellersCreating, executing and iterating on strategic success plans customized to your sellers’ specific business needs and informed by measurable outcomes and objectivesBuilding relationships with key seller contacts to ensure high levels of adoption and satisfaction (think: ‘Always Be Helping;’ using a concerted communication strategy involving email, phone, video, text, social media, etc.)Tracking seller performance and analyze trends using data and tools available in the Seller Portal, Salesforce, Tableau, etc. fluentlyGathering seller feedback and identify opportunities and risks in the seller journey/experience, and collaborate with immediate management and teammates on possible solutions or necessary escalationsWorking cross-functionally within Back Market to navigate critical milestones during the Seller Journey that require additional resources (intros to leadership, Product, technical support, etc.)Conducting strategy calls, recurring business reviews, onsite visits/presentations tailored to seller use cases and business models
YOU ARE AT THE RIGHT PLACE IF: You have a previous experience in a business development role overseeing a book of business and leading customers through change managementIf you have a previous experience in an e-Commerce company or fast-growing start up: real plus!SQL and/or Tableau experience a plus, but readiness to learn and hone analytics skills a mustDemonstrated ability and experience delivering compelling presentations and/or business reviews onsite or via web-conferencing to leaders, clients and executives You are tech- and data-savvy: You learn new tools quickly and deeply, and are always tracking down new ways to streamline, gain efficiency, and pick up new technical and data-analysis skillsYou enjoy working with data and are skilled at using ExcelExcellent written and verbal communication skillsSuperb listening skills and the proven ability to dig deeper to uncover the seller’s true objectivesTime management skills and a strong sense of urgency, ownership and accountabilityProactive and energetic attitude with the desire to be a key player on a results-oriented team in a fast-paced work environmentHigh level of empathy - it’s important for our SSMs to be seen as trustworthy and reliable both internally and externallyYou are resourceful, scrappy and creative — if a playbook doesn't exist yet, you are excited to figure it out and build it for the whole team to use
Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.