IT Support Helpdesk

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()


BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 884M€ already! We have the objective of reaching 1000 Back Makers by the end of 2022! We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, Berlin, Barcelona & New-York). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation : the Bureau Of Technology

Be a part of the movement. Join the refurb revolution.

As a part of our BoT, You will work in our IT team composed of 4 people under the responsibility of the IT Manager.

Our mantra is: “Making life easier for our users” and our role is to guarantee the availability of our equipment and to provide new applications to guarantee the safety and simplicity of Backmarket's employees all over the world.

What you will be doing :

  • Provide local support (N1/N2) to users on desktops and IT devices (telephony, VIsioconferencing, printing, etc.);
  • Prepare, install the workstations (hardware and software deployment), and connect them to our network.
  • Create new users account and manage user groups and IT rights
  • Configure new Backmakers emails, assign shared directories;
  • Monitor the inventory of computer stations and peripherals (Mouse, Keyboard, etc.)
  • Regarding maintenance you will :

  • Answer questions from employees regarding applications and operating systems: Windows 10 pro and MacOSx;
  • Diagnose and intervene on IT software issues and employee phone problems.
  • Be the point of contact with manufacturer/publisher support in the event of an incident;
  • Make improvements following our users’ needs;
  • Manage printing systems;
  • Maintain videoconferencing systems;
  • Participate in reorganizations (moving workstations, new offices, etc.);
  • Manage displays and broadcasting systems (meeting, mobile screen);
  • What you will bring to the team :

  • 2 to 4 years of experience in similar positions
  • Constant technological watch;
  • Knowledge/mastery of Gmail and google apps;
  • Rigorous, methodical, organized, very good interpersonal skills, responsive;
  • Availability, and knowing how to guide users with technical issues following our documentation
  • Curious-minded and good self-learning capacities.
  • Be comfortable with the English language; We have a very multicultural environment
  • Recruitment process :

  • Call with Yann, our tech recruiter
  • Tech Interview with your future colleagues and your future manager
  • Fit Interview with one of our Engineering manager
  • Interview with our co-founders, Quentin, CTO & Thibaud, CEO

    • A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    • An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, remote-friendly, relocation package, internal events, etc… 

    • Technical challenges all day every day: you will have the freedom to innovate and adopt new ideas!

    • Work with passionate experts who will share their knowledge and help you develop and grow! (Backademy, technical guilds, Meet-up & Conference) 

    • Grow your career with a flexible career path, BackMarket can help you evolve!

    • A booming scale-up: our environment is rapidly growing in Europe, the USA and soon in Asia!

    • A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.

    BackMarket is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: Bordeaux, France ()