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INTERNSHIPS

Junior Content Coordinator - Internship

  • Contract Type: Internship
  • Location: Bordeaux, France ()

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 335M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

In order to improve our Merchant Help Center (where our sellers look for help), we are looking for a Content Manager in our Bordeaux offices.

As a member of the Supply Operation Team, you will be responsible for the content creation, updates and structure of our merchant FAQ.

YOUR MISSION (IF YOU ACCEPT) : 🥇

  • Improve the content of our merchant FAQ in accordance with internal changes (we’re a fast-growing company and things are moving constantly, adaptation is key).
  • Monitor & respond to internal requests related to article updates or creations.
  • Adapt the articles based on our Merchant Support Specialists inputs.
  • Analyze and understand the performances of our FAQ and put in place concrete actions to improve KPIs, having a data-oriented approach.
  • Identify pain-points to improve overall merchant experience & satisfaction
  • Assist in developing the self-care knowledge base for merchants and improve the support with innovative content
  • YOU ARE IN THE RIGHT PLACE IF: ⭐

  • Native French Speaker, English is a no-brainer (you will have to write articles in French and in English)
  • You are available for a 6 months internship
  • You are familiar with the retail industry or e-commerce
  • Ability to come up with fresh and appealing ideas for content building that will be useful to our merchants
  • You are an excellent listener and proactively find/anticipate solutions to answer your colleagues needs
  • You have excellent communication skills (written and verbal)
  • Ability to work with multiple stakeholders and work closely with different teams to build relevant content
  • You have a strong understanding of the e-commerce and retail environment in Europe, and what will lead Back Market to success.
  • You are a team player and have a can-do attitude.
  • RECRUITMENT PROCESS: 📅

  • TBC
  • WHY SHOULD YOU JOIN US ? ✌🏼 

    Back Market can offer you the opportunity to gain invaluable experience in a scale up environment where everyday you can make a difference. 

    With endless learning and growth opportunities, at the end of your internship you will be autonomous and ready to launch your career. 

    We pride ourselves on having a supportive and open environment to help nurture and develop the skills needed for personal growth. 

    Be prepared to have a lot of fun, we are an international, fast paced, open minded and friendly environment. 

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Internship
    • Location: Bordeaux, France ()