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Lead Account Manager (Seller Success)

  • Contract Type: Full-Time
  • Location: New York, United States ()

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 884M€ already! We have the objective of reaching 1000 Back Makers (or Saboteurs) by the end of 2022! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, Barcelona, New-York, Prague, Berlin and Tokyo). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

At Back Market, our Seller Success Management team is pivotal to our marketplace’s success. Reporting directly to the Head of Supply US, you will lead the Seller Success team for the US, 70% of the US business. You will contribute significantly to the overall business by enabling and supporting the growth and retention of key sellers in our most strategic global market.

The Seller Success Management team at Back Market is responsible for harmoniously managing the two most critical areas of seller performance: Sales and Quality. You & your team will drive sales by ensuring a compelling product offer, great every day prices, fast delivery and fantastic deals for our customers. You will also be - and at the same time - be responsible for coaching Sellers on their quality performance to ensure customers on Back Market have a great experience. The Seller Success Managers must wear both hats & it is up to you to help them manage this balance!

Based in our 50 person Brooklyn office (soon to be 2x that), just off the L train, you'll work closely with all other functions for the US business. We’re a startup within a scaleup & a passionate bunch of saboteurs who are dedicated to making sure our offer to customers & sellers, as well as the Back Market brand, stand out.

Your Mission (If You Accept It): 🥇

  • Learn the lay of the land / wear the shoes of the Seller Success Manager:
  • Become a subject-matter expert on the refurbished devices industry and players, as well as the specific needs, pain points, and aims of your sellers.
  • Learn the internal processes and tools that the Seller Success Managers use every day & think critically about improvements to process flows. 
  • Join the relationships with our key seller contacts and win their trust by conducting strategy calls, onsite visits & tradeshow meetings.
  • Build your strategy to take the US Seller Success Management team to the next level:
  • Having gathered seller feedback, identified opportunities/risks in the seller journey, now is time for you to action them by driving initiatives cross-functionally through written pagers & project management in order to make positive changes for Back Market.
  • Investigate performance monitoring and analyze trends using data and tools available in the Seller Portal, Salesforce, Tableau & SQL. Working closely with the Supply Operations team, ensure we are monitoring the right metrics & build the reporting framework.
  • Drive continuous improvement on all areas of the job & coach your team on pulling the right levers at the right time with their sellers.
  • Lead & grow your team:
  • Set the goals and expectations for your team clearly.
  • Empower your team on a long-term basis and give them the support they need to reach their sales and quality targets.
  • Coach your team to help them achieve Back Market goals and on a deeper level, to help them achieve their own personal career goals.
  • You're at The Right Place If:

  • Experience:
  • You have at least 6 years of experience in sales or account management with an excellent track record of driving results
  • You have management experience of at least 3 years and have led a team of sales professionals to overperform.
  • You have first-hand experience in retail or e-commerce from a supply side, with strong achievements negotiating with suppliers or vendors preferred
  • Previous experience negotiating with suppliers in a competitive/low-margin industry preferred
  • You have a strong knowledge of the e-commerce industry and deep understanding of the marketplace business models.
  • Skills:
  • You are an excellent listener and proactively find/anticipate solutions to answer your partner’s needs
  • Ability to work with multiple stakeholders and work closely with product, marketing, account management, catalogue and data teams to deliver business value
  • You are solution-oriented, focused on quick results and a lean approach 
  • You have proven analytical skills with proficient use of database tools (ex: sql, big data is a plus)
  • Ability to navigate and excel in a fast-pace international working environment where many of the processes are yet to be built!
  • WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: New York, United States ()
    • Experience: > 5 years