Lead Key Account Manager

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()


BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 335M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

You will manage and expand a team of account managers responsible for growing a portfolio of high potential merchants while ensuring the best level of quality. You will operate at both operational and strategic level to secure top-notch supply on all Back Market European websites.

Your Mission (if you accept it): 🥇

  • Build your Supply Strategic Roadmap customized to your region’s specificities to reach BackMarket’s North Stars (quality and sales targets)
  • Manage a portfolio of assigned merchants and own Sales and Quality performances throughout the merchant journey : Seller GMV, Selection, Stock and Price
  • Be a great leader, empowering your team on a long-term perspective and giving them the support they need to reach their sales and quality targets
  • Build strong relationships with key merchants to ensure steady growth, high levels of adoption and satisfaction
  • Identify key improvements & blocking points for target completion, design solution hand-in-hand with other Business and Product teams and monitor their implementation and adoption;
  • Convert deep dive analysis into concrete and short-term actions with strong impact
  • You're in the right place if: ⭐

  • You speak English fluently, any European language is a plus (German, Italian, Spanish, French)
  • You have at least 6 years of experience with a proven track record as a team manager
  • You have a strong knowledge of the e-commerce industry and deep understanding of the marketplace business models
  • You demonstrated ability to own P&L and make a business grow with outstanding results
  • You are a sales killer with track record on managing complex portfolio on international scale and overachieving you targets
  • You have preferably worked in a start-up hyper growth environment
  • You are solution oriented, focused on quick results and lean approach 
  • You’re a fantastic team player, thriving in an international environment
  • You have proven analytical skills with proficient use of database tools (SQL is a plus)
  • Recruitment process: 📅

  • Phone interview with Billy, our Talent Acquisition Specialist
  • Interview with Rémi our Lead Smarphone EU 
  • Interview with Arnaud our Director of European Supply
  • Interview with Martin our General Manager Germany
  • Interview with Raoul our COO 
  • Interview with Thibaud our CEO

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: Bordeaux, France ()
    • Experience: > 5 years