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Regional Lead - Classic Supply - South Europe

  • Contract Type: Full-Time
  • Location: Ile De France, France (75019)

About

WHO WE ARE...

Founded in November 2014 and recognized by Fast Company as one of the World’s Most Innovative Companies in 2019, Back Market is the leading online marketplace dedicated to refurbished products.

Our mission is to create a mainstream appeal for refurbished products, and, as a result, extend the life cycle of electronic devices and reverse rampant e-waste (over 50 million tons of e-waste were created in 2018 alone!)The Supply Department’s mission is to source great products that our customers want, working with thousands of refurbishers selling on Backmarket.com.

As Regional Lead, you will manage a team of business developers, onboarders and business developers responsible to connect new sellers onto the platform, grow their business and ensure the best level of quality possible.

Job Description

Reporting to our Head of Supply you will be responsible for the following :

  • Build your Supply Strategic Roadmap customized to your region’s specificities to reach BackMarket’s North Stars (quality and sales targets)
  • Manage a portfolio of assigned merchant accounts and own Sales and Quality KPIs throughout the merchant journey : Seller acquisition rate, Seller onboarding time, Seller GMV, Price and Stock, Overall Seller Quality, Seller Churn, etc.
  • Be a great leader, empowering your team on a long-term perspective and giving them the support they need to reach their sales and quality targets
  • Build strong relationships with key merchants to ensure steady growth, high levels of adoption and satisfaction
  • Gather merchant feedback to identify opportunities and risks in the merchant journey
  • Find smart and efficient ways to report blockers to the Supply Operations team allowing them to quickly find solutions. You are also able to create and implement new tools and processes on a shorter perspective by yourself
  • Convert complex and deep dive analysis that you will lead into concrete and short-term oriented actions with strong impact

Preferred Experience

  • You're a NATIVE SPANISH or ITALIAN SPEAKER with 4 years previous experience leading a team
  • You have 8+ years of experience with a proven track record as a manager of a team of 10+ account managers
  • You have a strong knowledge of the e-commerce industry and deep understanding of the marketplace business modelsYou demonstrated ability to own P&L and make a business grow with outstanding results
  • You are a sales killer with track record on managing complex portfolio on international scale and overachieving you targets
  • You have preferably worked in a startup hyper growth environment
  • You are solution oriented, focused on quick results and lean approach
  • You’re a fantastic team player, thriving in an international environmentYou have proven analytical skills with proficient use of database tools (ex: sql, big data is a plus)

Recruitment Process

  • Phone interview with , our Recruiter (in English)
  • 2 hours test (remotely)
  • 1 hour interview with your future Manager Arnaud, Head of Quality Account Management
  • 30-minute interview with Raoul our COO
  • 30-minute interview with a founder

Additional Information

  • Contract Type: Full-Time
  • Location: Ile De France, France (75019)
  • Education Level: Master's Degree
  • Experience: > 4 years