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BUREAU OF TECHNOLOGY

Seller Technical Support

  • Contract Type: Full-Time
  • Location: Ile De France, France (75019)

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 434M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation : the Bureau Of Technology

Be a part of the movement. Join the refurb revolution.

Within the Bureau of Technology, you would be taking care of the Support function in one of our Tribes - Merchant & Care. This team is dedicated to all aspects of managing our Merchants and complaints (merchant - a seller on our marketplace, a qualified refurbisher).

To be successful, here's what's important:

Team work & collaboration skills are key - you will work closely with the Engineers, Product Owners & Specialists from our Seller Support Center;

Your expertise, analytical and communication skills that will help to respond to various stakeholder requests, train Back Makers on platform evolution as well as find smart solutions and improve our way of doing things;

You don't need to have a background in engineering or computer science, basics are appreciated.

Your profile :

  • Excellent communication skills that will allow you to interact with all kinds of people (tech, product, support or merchant)
  • Fluent/native (verbal and written) in English and French
  • Strong desire to solve complex situations and help your colleagues
  • Rigorous and have a real appetite for technology
  • Enjoy optimization and creating efficient processes
  • You are a good mentor, facilitator, or someone, who is good at explaining things to others
  • Team work is your preferred way of working, and you're a fun colleague to be around
  • WHY SHOULD YOU JOIN US ?

    • A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    • An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, remote-friendly, relocation package, internal events, etc… 

    • Technical challenges all day every day: you will have the freedom to innovate and adopt new ideas!

    • Work with passionate experts who will share their knowledge and help you develop and grow! (Backademy, technical guilds, Meet-up & Conference) 

    • Grow your career with a flexible career path, BackMarket can help you evolve!

    • A booming scale-up: our environment is rapidly growing in Europe, the USA and soon in Asia!

    • A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.

    BackMarket is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: Ile De France, France (75019)