Business Development

Operations Manager H/F

  • Contract Type: Full-Time
  • Location: Ile De France, France (75019)


Founded in November 2014, Back Market is the very first marketplace specialized in refurbished electric and electronic devices. We connect certified professionals who work hard to ensure all electric and electronic devices get a second life with consumers looking for equipment that makes a difference. E-waste reduction, planned obsolescence battle and circular economy are 3 good reasons to wake up in the morning; we're offering a fantastic career opportunity for a Business Developer to join our European team (based in Paris). So, if you’ve got a way with business development in challenging environment, an interest in environmentally-friendly initiatives and a genuine desire to build a first-class global marketplace, we'd love to hear from you. We have a challenging schedule and high business expectations, so you'll need to be able to get up to speed without compromising on attention to detail. For the right person, this is a chance to gain valuable experience in building a star and to join a fast-growing and life-changing company that's shaking up the consumer electronics business.

Job Description

In order to accelerate Back Market catalog growth and maintain a high GMV growth in Europe and the US, Back Market is recruiting an Operations Manager, based in our Parisian office.
Your missions will include:

  • To improve every process from Merchant Onboarding to Account Management in order to increase the ROI of merchants’ management
  • To challenge with data the Sales approach, finding innovative solutions to increase our performance
  • To ensure a smooth implementation of new processes and services supporting the sales team, with top-tier communication and training
  • To support the team in administrative tasks, reducing/outsourcing the lowest-added value tasks
  • To be the intermediary between the Business Development team and the teams we interact with regarding the processes we share, finding the good balance on client satisfaction and the sales results of Back Market
  • To introduce scalable additional services for the merchants (logistics, aftersales, etc).

Preferred Experience

  • You have at least 3 years of experience in Operations, Organisation or Supply Chain, and you are Sales and Results-oriented ;
  • You have a strong interest for the e-commerce environment, and you have already an experience in a Tech environment ;
  • You are looking for a position in a fast-moving environment, with high-growth challenges ;
  • You have a strategic thinking on our sales approach, you enjoy daily challenges and have the ability of finding new and creative solutions
  • You have excellent analytical and organisational skills with a focus on details
  • You have an excellent oral and written English skills
  • You know how to deal with the unexpected and you have the capacity to adapt to new situations
  • You have excellent knowledge of the Office Pack and Data Mining.

Recruitment Process

1) Phone call with Elisa, Talent Acquisition Manager
2) Meeting with Margaux, Head of Account Management and Maïté, Head of New Business Developement
3) Meeting with Alexis, Head of Sales
4) Phone call with Laetitia, Head of People and meeting with Thibaud, CEO

Additional Information

  • Contract Type: Full-Time
  • Location: Ile De France, France (75019)
  • Telecommuting Possible