Business Development

Operations Manager H/F

  • Type de contrat : CDI
  • Lieu : Ile De France, France (75019)

À propos

Back Market est le (super) marché des produits reconditionnés.

Fondée en Novembre 2014, Back Market est la première place de marché européenne (et bientôt mondiale) dédiée à la vente de produits électriques & électroniques entièrement remis à neuf.

Le concept de Back Market est simple, mais radical : mettre directement en relation les consommateurs avec des professionnels du reconditionnement (usines, marques et distributeurs), via une seule et même plateforme. Avec une ambition folle : créer une alternative mainstream à l’achat de produits neuf 🚀

Descriptif du poste

One of the Back Market key differentiators is the UX we provide to the customers. It comes with light and nice design, clear explanation of what a refurbished product is and a super clean catalog. We built partnerships with service providers handling 5 languages today much more next year. Processes and rules are often updated to provide all the informations the customer need to buy the product. Within the Catalog team, you are responsible of delivering this high quality catalog with 2 persons taking care of performance and quality.


  • You will manage 2 persons handling performance and training of our service providers.
  • You will develop partnerships with long term vision.
  • You will put in place and improve KPIs to manage their activity.
  • You will find new ways of training and following performance.
  • You will ensure the performance level and improve it over timeDesign solutions to ensure better performance.
  • You will anticipate growth and plan the volumes accordingly.
  • You will manage costs and create cost per product reduction plans.

Profil recherché

  • After a Master or a Bachelor Degree, from a top Engineering, Business School or Universities in your country, you have at least 4 years experience in managing Operation, preferably as Customer Care services.
  • Good analytics, Great communication and Strong attention to detail.
  • You are fluent in English and French (other languages are a plus).

Process de recrutement

  • Phone call with Elisa, our Talent Acquisition Manager
  • Interview with Stephane, our Head of Catalog then with Antoine, our Outsourcing Manager
  • Interview with Alexis, our Head of Sales
  • Final Interview with Thibaud, our CEO

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 05 janvier 2020
  • Lieu : Ile De France, France (75019)
  • Niveau d'études : Bac +5 / Master
  • Expérience : > 4 ans