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Quality Account Manager Dutch H/F

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()

About

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a billion-dollar tech company are three solid reasons to wake up in the morning.

Founded five years ago in Paris, Back Market is the world's first online marketplace dedicated exclusively to second-hand devices. Similar to how Airbnb aggregates homeowners and travelers on one trusted platform to draw economic value from a previously underutilized asset — vacant living spaces — Back Market connects certified professionals specializing in the refurbishing and resale of used electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.

As a member of the Quality team, you'll be a key actor in making sure quality is at the core of our merchants activity.

Job Description

  • You will be responsible for your very own portfolio of Dutch merchants, making sure their quality performances are the best they could be!
  • You'll handle inbound and outbound communication with your merchants for all quality related topics, building strong relationships by providing them personalized human consulting
  • You're a data master, you'll make numbers talk and provide your merchants with meaningful feedbacks and concrete action plans to improve their overall quality
  • You'll exceed expectations and ensure all key performance indicators for your merchants improve on a long-term basis
  • You'll work alongside our Customer Care team to spot friction point customers are facing and solve them directly with your merchants
  • You'll aslo work closely with our Business Development team and to improve merchant’s quality and make them better sellers on Back Market

Preferred Experience

  • Native Dutch speaker, you have a previous experience in portfolio management, ideally in a similar sector
  • English has no secret for you, and if you speak french: bingo!
  • You're known to be someone pro-active, with a ‘can do’ attitude, exceptional attention to detail and excellent organizational as well as communication skills
  • Entrepreneurial mind is key, you are open-minded and always eager to exceed expectations
  • Passionate about growth and eager to learn, you are familiar with the start-up environment and working in a demanding change-oriented environment
  • You have an analytical mind – strong use of insights and confident around data-driven decision-making
  • Tech products have always fascinated you, you've always wanted to dismantle your own computer!
  • You’re a fantastic team player

Recruitment Process

  • 30 minutes phonecall with Lou, Talent Acquisition Specialist
  • Technical test
  • Test with a QAM Team Leader and a team member
  • 1h interview with Arnaud, Head of Quality Account Management
  • 30 minutes interview with Raoul, our COO, an Thibaud, our CEO

Additional Information

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()
  • Education Level: Master's Degree
  • Experience: > 2 years