Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).
Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion. Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact.
Be part of a great and growing adventure that will change the way the world consumes tech.
At Back Market, our Seller Success Managers are pivotal to our marketplace’s success. You will be a key member of our fast-growing and high-performing Seller Success team, and will act as the go-to resource for our valued sellers. You will be able to contribute to the overall business by enabling and supporting the growth and retention of key sellers.
In this role, your main priorities center on harmonizing the two most critical areas of seller performance on Back Market: Sales and Quality. On the Sales side, you will work with your sellers to grow their sales by skilfully identifying opportunities to grow and diversify listings, procure supply, improve pricing strategy, capitalize on product/category trends, etc.
On the Quality side, you will educate and inform your sellers on the relevance and relationship of specific quality metrics to sales performance, develop and execute strategic action plans to tackle areas for improvement, expertly demonstrate the ROI to your sellers with pointed progress updates and recommendations, etc.
These functions work hand-in-hand and interdependently, and the successful Seller Success Manager will locate that synergy for each seller account, will effectively articulate the comprehensive value of both, and will collaborate and consult toward long-term and lasting success on both fronts.
You will be our perfect match if you are comfortable in a fast-paced, multi-tasked, high energy environment.
YOUR MISSION (IF YOU ACCEPT IT): 🥇Manage a portfolio of assigned seller accounts, and own Sales, Quality, Adoption and Satisfaction KPIs throughout seller journeyGaining and maintaining subject-matter expertise on the refurbished devices industry and players, as well as the specific needs, pain points, and aims of your sellersCreating, executing and iterating on strategic success plans customized to your sellers’ specific business needs and informed by measurable outcomes and objectivesBuilding relationships with key seller contacts to ensure high levels of adoption and satisfaction (think: ‘Always Be Helping;’ using a concerted communication strategy involving email, phone, video, text, social media, etc.)Track seller performance and analyze trends using data and tools available in the Seller Portal, Salesforce, Tableau, etc. fluentlyGather seller feedback and identify opportunities and risks in the seller journey/experience, and collaborate with immediate management and teammates on possible solutions or necessary escalationsWork cross-functionally within Back Market to navigate critical milestones during the Seller Journey that require additional resources (intros to leadership, Product, technical support, etc.)Conduct strategy calls, recurring business reviews, onsite visits/presentations tailored to seller use cases and business models
YOU ARE IN THE RIGHT PLACE IF: ⭐Experience:Native Mandarin with high level of English communications3+ years of experience in an account management role overseeing a book of business and leading customers through change managementPrevious experience in an E-commerce or fast-growing start up preferred Experience in interacting with Cross-border E-commerce Seller is a plusProven project management experience with success in managing deadlines, customers, and schedulesDemonstrated ability to resolve issues and maintain strong client relationshipsProven success managing clients on a Sales, Implementation or Support team Demonstrated ability and experience delivering compelling presentations and/or business reviews onsite or via web-conferencing to leaders, clients and executives SQL and/or Tableau experience a plus, but readiness to learn and hone analytics skills a mustSkills:You are data and goal oriented person who can possesses a high level of attention to detail with strong analytical and business reasoning skillsYou learn new tools quickly and deeply, and are always tracking down new ways to streamline, gain efficiency, and pick up new technical and data-analysis skillsExcellent written and verbal communication skillsSuperb listening skills and the proven ability to dig deeper to uncover the seller’s true objectivesTime management skills and a strong sense of urgency, ownership and accountabilityOrientation toward analytics and process improvement opportunities.You are confident in business and technical conversations, and can break down complex concepts for anyone to understandYou are extremely perceptive and are highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personalityAbility to handle the pace and ambiguity that comes with working in a fast-paced, always-on, start-up environment across multiple time zones and teamsWillingness to travel as business requiresAttitude:Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fast-paced work environmentHigh level of empathy - it’s important for our SSMs to be seen as trustworthy and reliable both internally and externallyYou are resourceful, scrappy and creative — if a playbook doesn't exist yet, you are excited to figure it out and build it for the whole team to useYou’re a self-starter who is prepared to develop and execute on Seller Growth plan at scale.
RECRUITMENT PROCESS: 📅Phyu - APAC HR ManagerMelanie - Head of Asian Cross-border SupplyHayley - Senior Business ManagerAlexis - Director of Asian Business DevelopmentRaoul - COO
WHY SHOULD YOU JOIN US ? ✌🏼
- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
- An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc…
- Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!
- Grow your career with a flexible career path, Back Market can help you evolve!
- A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!
- We embrace work life balance which includes flexible working hours and the opportunity to work from home.
- A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.