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Senior Lead Business Analyst

  • Contract Type: Full-Time
  • Location: Berlin, Germany (10117)

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 884M€ already! We have the objective of reaching 1000 Back Makers (or Saboteurs) by the end of 2022! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, Barcelona, New-York, Prague, Berlin and Tokyo). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

The Supply Team’s mission is to bring to Backmarket.com the best refurbished devices that people want, at a good price and with a level of quality which is as good as new.

To deliver this mission, the Supply Team has three main objectives:

- Chasing and acquiring new merchants, with talented Business Developers (BDs)

- Onboarding new merchants and guiding them throughout our platform and quality requirements, with great Onboarding Manager (OBs)

- Helping merchants maximize their revenue while meeting our quality standards, with amazing Seller Success Managers (SSMs)

The Supply Operations Team is here to drive operational excellence by providing insights, tools, processes, and projects to help BDs, OBs, and SSM focus on high value tasks and meet their quality and sales targets.

As a key member of the Global Supply Operations Team, you will own the Business Performance monitoring and Data analysis for the Supply. 

YOUR MISSION (IF YOU ACCEPT IT): 🏅

  • Own, build and coordinate Supply teams’ KPIs, coordinating with Supply and Operations teams as well as C-level needs
  • Track and monitor the operational performance of Supply teams on a daily basis, using Key Performance Indicators such as GMV, Stocks or New Sellers plugged.
  •  Build analyses and create dashboards for the Supply, Supply Operations and C-level teams: your objective is to use data and a strong business sense to derive recommendations for the business
  • Work with Operations teams transversally to create and implement new KPIs measuring the teams’ performance : for example, Seller churn , Profitability at seller level
  • Proactively design and build new analyses to create value for the Business teams in the short and long term (e.g., Sellers’ lifetime value)
  • Transversally manage a team of 4+ analysts within Supply Operations: coaching more junior team members, driving prioritization, ensuring consistency of the data, and addressing interdependencies between different Supply teams
  • Collect and challenge data needs of the Business and Operations teams
  • Collaborate with other Business Analytics teams across the organization to share best practices on KPIs tracked and data used.
  • YOU ARE IN THE RIGHT PLACE IF: ⭐

  • You have at least 5-7 years of experience as a Business Analyst or equivalent role
  • You fully master SQL and Tableau
  • You have exceptional problem solving and analytical skills, and are able to independently identify business insights & share recommendations
  • You operate in an autonomous and proactive manner, and thrive in a transversal role
  • You thrive in a dynamic, challenging, fast-paced work environment
  • You are fluent in English (note that other languages are appreciated : French, Spanish, German, Italian)
  • Ideally, you have previous experience in e-commerce
  • RECRUITMENT PROCESS: 📅

  • Phone call with Margaux, from our Operations Team
  • Skills test
  • Interview with Agathe, our Head of Supply Operations
  • Interview with Marie, Data Product Manager, and Rachel Data Engineer
  • Interview with Serge, our CCO or Raoul, our COO
  • Interview with Thibaud, our CEO
  • WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: Berlin, Germany (10117)