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QUALITY, CUSTOMER CARE & SERVICES

Senior Lead Product Quality

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 884M€ already! We have the objective of reaching 1000 Back Makers (or Saboteurs) by the end of 2022! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, Barcelona, New-York, Prague, Berlin and Tokyo). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

OVERVIEW

Backmarket is working with 1300+ sellers worldwide that can be sorted in 3 main categories : 

- Refurbishers They are refurbishment experts operating industrial facilities. They are geared up to perform complex refurbishment activities at scale and have internal quality processes.

- Traders: They buy, they control, and they sell. They don’t operate industrial facilities and their main challenge is to purchase high quality batch of products upstream with minimal required actions prior to shipping.

- Brand and Retailers: they mainly sell returned products from their brick-and-mortar shops and/or their direct ecommerce website. 

We’re looking for a Senior Lead Product Quality to join our Innovation Lab and help our sellers reach the highest product quality level possible, bringing the defective rate of refurbished products close to the one of new products.

Based in our office in Bordeaux, you will work in strong collaboration with the Quality Control Team, responsible to monitor the quality of our seller portfolio across all markets and categories, and the Supply Team, owning the relationship with the sellers. 

YOUR MISSION (IF YOU ACCEPT IT): 🏅

  • Build a robust Product Quality Plan (PQP) ensuring the consistency of quality metrics across all markets. PQP will include the following control points (not exhaustive): 
  • - Incoming Quality Control

    - In-line Process Quality Control

    - Outgoing Traceability control etc. 

  • Assess the maturity of our seller portfolio and adapt the PQP to the typology of seller and the category of product
  • Support PQP implementation by focusing on worst offenders with high volume of product and high defective rate
  • - Build tailored action plan

    - Ensure the delivery of this action plan

    - Track benefits 

    - Communicate on the ROI of the PQP to drive more adoption

    YOU ARE IN THE RIGHT PLACE IF: ⭐

  • 10+ years of experience in manufacturing operations working for a top tier electronics manufacturing company
  • Deep knowledge of QA processes and tools, result oriented with a data driven mindset
  • Proven ability to work with cross-functional teams to understand product requirements, features and risks
  • Deep knowledge of the best tools and software to deliver the highest level of aesthetic and functional quality for refurbished electronic goods
  • You have an entrepreneurial mindset: you are open-minded, a team player, and have a strong bias towards action
  • You can think out of the box to find innovative solutions to help our sellers reach industrial excellence
  • You are an enthusiastic person with good communication skills who like to share his/her passion about refurbishment and BackMarket’s mission
  • WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: Bordeaux, France ()