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Senior Sales Operations Lead

  • Contract Type: Full-Time
  • Location: Ile De France, France (75019)

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

The Supply Team’s mission is to bring to Backmarket.com the best refurbished devices that people want, at a good price and with a level of quality which is as good as new.

To deliver this mission, the Supply Team has three main objectives:

-Chasing and acquiring new merchants, with talented Business Developers (BDs)

-Onboarding new merchants and guiding them throughout our platform and quality requirements, with great Onboarding Manager (OBs)

-Helping merchants maximize their revenue while meeting our quality standards, with amazing Seller Success Managers (SSMs)

The Supply Operations Team is here to drive operational excellence by providing insights, tools, processes, and projects to help BDs, OBs, and SSM focus on high value tasks and meet their Quality and Sales targets.

As a key member of the Global Supply Operations Team, you will be in charge of Sales Enablement. 

YOUR MISSION (IF YOU ACCEPT IT): 🥇

  • Define the Sales Enablement approach in the next wave of growth at Back Market - i.e. How to support and enable Supply teams to deliver their ambitious Sales targets ? 
  • Lead the team in charge of Sales Enablement topics :
  • Building and running sales processes from lead generation and new merchant onboarding to merchant exits
  • Enabling the Supply teams to constantly focus on the most impactful actions by prioritizing and launching targeted events, in coordination with Marketing plans
  • Working closely with other teams across the organization (e.g. Services, Finance, Legal) to ensure Supply is playing its role in delivering Back Market priorities in terms of business achievements, profitability objectives, and legal compliance  
  • Defining KPIs, building the Supply teams’ targets and tracking weekly and quarterly performance  
  • Be the main point of contact and trusted counselor for Supply Team Leaders in Europe, Asia and for Global Accounts
  • Driving the Supply into the next phase of scaling at Back Market with consistent and widely adopted processes, while staying close to the reality of the business, and needs/ specificities of the different Supply teams (Europe, US, Asia and Global Accounts)
  • Ensuring close alignment between priorities of the Operations teams and day to day focus of the Supply teams
  • Building and maintaining a sense of belonging of all Supply teams into “One Loving Tribe”
  • YOU ARE IN THE RIGHT PLACE IF: ⭐

  • You have at least 7-9 years of experience with consulting and sales operations management experience
  • You have experience working in a startup hyper growth environment
  • You are autonomous, organized and structured
  • You have strong analytical skills, with proven ability to work with data
  • You have an excellent business sense and skills for transversal management
  • You thrive in a dynamic, challenging, fast-paced work environment
  • You are fluent in English (note that other languages are appreciated : French, Spanish, German, Italian)
  • Ideally, you have a previous experience in the e-commerce business
  • RECRUITMENT PROCESS: 📅

  • Phone interview with Lucie, our our Lead Category Performance
  • Skills test
  • Interview with Agathe, our Head of Supply Operations
  • Interview with Youenn, our Director of Classic Supply and Supply Operations
  • Interview with Raoul, our COO
  • Interview with Thibaud, our CEO
  • Save the planet... join Back Market ! 💚

    Additional Information

    • Contract Type: Full-Time
    • Location: Ile De France, France (75019)