Social Media Customer Care Intern (Spanish speaker)

  • Contract Type: Internship
  • Location: Bordeaux, France ()


BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 335M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.


  • Provide our customers and prospects an answer within 30 minutes on social media (Facebook, Instagram, Twitter)
  • Embody Back Market’s spirit in all your replies – you will be the guardian of Back Market’s tone of voice for the Spanish market
  • Increase the number of positive reviews on Online Reviews Websites such as Trusted Shops and TrustPilot
  • Engage in active social listening in order to spot who is talking about us online and react accordingly
  • Work hand-in-hand with the Brand and Marketing teams to ensure coherence in our Social Media strategy
  • Proactively suggest ways to improve Back Market’s customer experience and participate in transversal projects to support the customer’s voice at a global level

  • Native Spanish speaker
  • English is a no brainer for you (and if you master a third language, it’s a real plus !)
  • Social Media has no secret for you; you are active on these platforms and have ideally worked with them during a previous work experience
  • Excellent written communication skills; you write flawlessly and are able to convey emotion through your writing
  • Commitment to delight our customers; you love making people happy and are able to come up with creative solutions to solve their issues
  • Entrepreneurial spirit, open-mindedness and fantastic team player
  • Good prioritization skills, attention to detail and able to work with short deadlines

    Back Market can offer you the opportunity to gain invaluable experience in a scale up environment where everyday you can make a difference. 

    With endless learning and growth opportunities, at the end of your internship you will be autonomous and ready to launch your career. 

    We pride ourselves on having a supportive and open environment to help nurture and develop the skills needed for personal growth. 

    Be prepared to have a lot of fun, we are an international, fast paced, open minded and friendly environment. 

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Internship
    • Location: Bordeaux, France ()