Supply Operation Manager

  • Contract Type: Full-Time
  • Location: Berlin, Germany (10117)


BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 434M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

The Supply Team’s mission is to bring to the best refurbished devices that people want, at a good price and with a level of quality which is as good as new. To deliver this mission, the Asian Cross-border Supply Team has two main objectives:

1.       Hunting and acquiring new merchants, with talented Business Development Managers (BDMs)

2.       Helping merchants maximize their revenue while meeting our quality standards, with amazing  Seller Success Managers (SSMs)

This role will be part of the Asian Cross-border Team under Asian Development Department. You will playing the key role to drive operational excellence by providing Data analysis, tools, processes and projects to help BDMs and SSMs focus on high value tasks and meet the quality and sales targets. 

Starting from scratch, you will have all opportunity to create impact to grow Asian Suppliers globally!!


  • Analyse the Asian Cross-Border supply performance weekly, deliver data-driven insights and work with Head of Asian Cross-border Supply to define the action plan to help merchants reach sales and quality targets
  • Own the Supply side of tech and non-tech projects to address Asian Cross-border Merchant pain points and continuously improve Merchants’ Experience
  • Work on enhance the work efficiency for Asian Cross-border supply team to empower and enable SSM & BD’s work efficiency. 

  • You are fluent in and Mandarin and English
  • You have at least 3 years of experience in sales operation or business analytics
  • You have experience working in a fast-paced environment
  • You are hands-on and thrive to get things done
  • You possess strong analytical skills, with proven ability to work with data
  • You have exceptional written and verbal communication skills
  • Ideally, you have a previous experience in e-commerce/tech business

  • Interview with Melanie Chen, our Head of Asian Cross-border Supply
  • Skill Test
  • Interview with Alexis Jerome, our Director of Asian Development
  • Interview with Raoul, our COO  or Serge, our General Manager US
  • Interview Thibaud, our CEO

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: Berlin, Germany (10117)
    • Experience: > 3 years