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Lead Business Analyst

  • Contract Type: Full-Time
  • Location: Bordeaux, France ()

About

BackMarket is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Job Description

Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 434M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

The Supply Team’s mission is to bring to Backmarket.com the best refurbished devices that people want, at a good price and with a level of quality which is as good as new.

To deliver this mission, the Supply Team has three main objectives:

- Chasing and acquiring new merchants, with talented Business Developers (BDs)

- Onboarding new merchants and guiding them throughout our platform and quality requirements, with great Onboarding Manager (OBs)

- Helping merchants maximize their revenue while meeting our quality standards, with amazing Seller Success Managers (SSMs)

The Supply Operations Team is here to drive operational excellence by providing insights, tools, processes, and projects to help BDs, OBs, and SSM focus on high value tasks and meet their quality and sales targets.

As a key member of the Global Supply Operations Team, you will lead Supply Performance. 

Your mission (if you choose to accept it): 🥇

  • Use data to monitor the Supply team performance and improve the existing processes :
  • Collect and challenge data needs of the Supply and Supply Operations teams
  • Track and monitor on a daily basis, the operational performances of the Supply teams based on key performance indicators (GMV, Stocks, Average baskets, etc…)
  • Work with Operations teams transversally to create and implement new KPIs measuring the Supply teams’ performance (e.g. Services adoption, Profitability at merchant level)
  • Ensure adoption of performance KPIs by the Supply teams, including by communicating and training the Supply teams globally on these KPIs
  • Build and automate high value-added dashboards for Supply teams globally (EU, Asia, US) for all populations within the Supply (BDs, OBs, SSMs), and including C-level stakeholders
  • Be responsible for maintaining, updating and improving the monitoring tools used by the Supply and Supply Operations teams
  • Proactively identify and drive new analyses which would create value for the Supply teams in the short and long term
  • Collaborate with other Business Intelligence teams across the organization to share best practices on KPIs tracked and data used
  • Work hand in hand with the Supply Operations team and provide them with the relevant data to build the Supply projects roadmap
  • You are in the right place if: ⭐

  • You have at least 5-7 years of experience as a Data Analyst or equivalent role
  • You have experience working in a start-up hyper growth environment
  • You are autonomous, organized and structured
  • You excel at working with data, Tableau, SQL, and have top-notch analytical skills
  • You have a proven business sense and skills for transversal management
  • You thrive in a dynamic, challenging, fast-paced work environment
  • You are fluent in English (note that other languages are appreciated : French, Spanish, German, Italian)
  • Ideally, you have a previous experience in the e-commerce business 
  • Recruitment Process: 📅

  • Billy (HR phone screen)
  • Skills test
  • Interview with Agathe (our Head of Supply operations)
  • Interview with Marie (our Head of BI)
  • Interview with Raoul (our COO)
  • Interview with Thibaud (our CEO)
  • WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Additional Information

    • Contract Type: Full-Time
    • Location: Bordeaux, France ()