Founded in November 2014, Back Market is the very first marketplace specialized in refurbished electric and electronic devices. We connect certified professionals who work hard to ensure all electric and electronic devices get a second life with consumers looking for equipment that makes a difference.
The Quality Department at Back Market, located in Bordeaux, is in charge of managing relationships on a quality level with merchants based worldwide (+1000 merchants to date) and of delivering the best customer experience possible.
A part of our Customer Care is outsourced to 2 partners and we need to make sure that they receive the most up to date information and deal with our clients with the Back Market DNA.
As Training Associate, you will hold a key position in helping us improve the overall customer experience thanks to the good work of our outsourced Customer Care Heroes*, based worldwide. To deliver this mission, you will build and conduct training programs to enable our Customer Care Heroes deliver their best.
*Hero: a customer care agent wearing a Back Market cape