Founded in November 2014, Back Market is the very first marketplace specialized in refurbished electric and electronic devices. We connect certified professionals who work hard to ensure all electric and electronic devices get a second life with consumers looking for equipment that makes a difference.
The Quality Department at Back Market, located in Bordeaux, is in charge of managing relationships on a quality level with merchants based worldwide and of delivering the best customer experience possible.
As Training Manager for Customer Care Heroes traniers, you'll be a strategic actor in making our customer service the best one and making sure each training associate shines. Managing your very own team, you'll make sure training our customer care heroes around the globe is done in a very efficient, sustainable and fun way!
*Customer Care Hero: a customer care agent wearing a Back Market cape